Refund & Return Policy
Effective Date: 30 September 2025 Business Name: Bahubali Here Website:
At Bahubali Here, we are committed to delivering products in excellent condition and ensuring customer satisfaction. This policy outlines the terms for cancellations, returns, and refunds.
1. Order Cancellation
Orders can be cancelled only before dispatch.
Once dispatched, cancellation is not permitted.
Submit cancellation requests via the app, email (BahubaliHereOfficial@gmail.com), or WhatsApp (+91-9351525310).
Delivery/service charges are non-refundable for cancelled orders.
2. Return & Refund Eligibility
Returns or refunds are accepted only under the following conditions:
Damaged Product: Item is broken or defective, and packaging is intact.
Wrong Product Delivered: Item does not match the order.
Missing Items: One or more items from the order are missing.
Important Conditions:
Damaged packaging will not be accepted. Inspect the parcel at delivery and refuse it if the box is torn, wet, or visibly damaged.
Claims must be submitted within 24 hours of delivery. Late requests will not be accepted.
Customers must provide:
A video showing the product from all angles
Clear photos of the item and intact packaging
Requests without proper evidence or with damaged packaging will be rejected.
The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.
3. Refund Process
Submit your Order ID, video, and photos via the app or email within 24 hours of delivery.
Bahubali Here will verify the claim with the vendor and delivery partner.
Approved refunds will be processed within 5–7 working days to the original payment method.
Refunds exclude delivery/service charges unless the issue is caused by Bahubali Here or its vendor.
4. Vendor Responsibility
Vendors must ensure product quality and accurate dispatch.
In case of verified damage or incorrect delivery, Bahubali Here will coordinate the return and refund with the vendor.
5. Customer Guidelines
Inspect the product before accepting delivery.
Do not accept parcels with damaged packaging.
Submit video and photo proof within 24 hours for any claim.
Use original packaging for returns whenever possible.
8. Exchanges
We only replace items if they are defective or damaged. To request an exchange, email BahubaliHereOfficial@gmail.com and send the item to: Mahadev cafe Pachari Kalan, Tehsil Buhana, District Jhunjhunu, Rajasthan – 333502, India
9. Gifts
If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. If the gift giver received the item first, the refund will be issued to them.
10. Shipping Returns
Mail returns to: BahubaliHereOfficial@gmail.com
Customers are responsible for return shipping costs.
Shipping charges are non-refundable.
For high-value items, consider using a trackable shipping service or insurance.
11. Late or Missing Refunds
If you haven’t received your refund:
Check your bank account
Contact your card issuer
Contact your bank (processing times may vary)
If unresolved, email us at BahubaliHereOfficial@gmail.com
12. Contact Us
For any queries related to refunds or returns, reach out to:
Email: BahubaliHereOfficial@gmail.com 
Phone/WhatsApp: +91-9351525310 
Address: Mahadev Cafe Pachari Kalan, Jhunjhunu, Rajasthan – 333502, India