Refund & Return Policy

Effective Date: 30 September 2025 Business Name: Bahubali Here Website: https://bahubalihere.com

At Bahubali Here, we are committed to delivering products in excellent condition and ensuring customer satisfaction. This policy outlines the terms for cancellations, returns, and refunds.

1. Order Cancellation

• Orders can be cancelled only before dispatch.

• Once dispatched, cancellation is not permitted.

• Submit cancellation requests via the app, email (BahubaliHereOfficial@gmail.com), or WhatsApp (+91-9351909583).

• Delivery/service charges are non-refundable for cancelled orders.

2. Return & Refund Eligibility

Returns or refunds are accepted only under the following conditions:

• Damaged Product: Item is broken or defective, and packaging is intact.

• Wrong Product Delivered: Item does not match the order.

• Missing Items: One or more items from the order are missing.

Important Conditions:

• Damaged packaging will not be accepted. Inspect the parcel at delivery and refuse it if the box is torn, wet, or visibly damaged.

• Claims must be submitted within 24 hours of delivery. Late requests will not be accepted.

• Customers must provide:

  • A video showing the product from all angles

  • Clear photos of the item and intact packaging

• Requests without proper evidence or with damaged packaging will be rejected.

The returns would happen within 3 to 4 days and also the damaged and defective items would be processed within 4 to 5 days and the replaced products would be delivered to the customer within 3 days.

3. Refund Process

• Submit your Order ID, video, and photos via the app or email within 24 hours of delivery.

• Bahubali Here will verify the claim with the vendor and delivery partner.

• Approved refunds will be processed within 5–7 working days to the original payment method.

• Refunds exclude delivery/service charges unless the issue is caused by Bahubali Here or its vendor.

4. Vendor Responsibility

• Vendors must ensure product quality and accurate dispatch.

• In case of verified damage or incorrect delivery, Bahubali Here will coordinate the return and refund with the vendor.

5. Customer Guidelines

• Inspect the product before accepting delivery.

• Do not accept parcels with damaged packaging.

• Submit video and photo proof within 24 hours for any claim.

• Use original packaging for returns whenever possible.

8. Exchanges

We only replace items if they are defective or damaged. To request an exchange, email BahubaliHereOfficial@gmail.com and send the item to: VP Sahad, Tehsil Buhana, District Jhunjhunu, Rajasthan – 333502, India

9. Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit. If the gift giver received the item first, the refund will be issued to them.

10. Shipping Returns

• Mail returns to: BahubaliHereOfficial@gmail.com

• Customers are responsible for return shipping costs.

• Shipping charges are non-refundable.

• For high-value items, consider using a trackable shipping service or insurance.

11. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank account

2. Contact your card issuer

3. Contact your bank (processing times may vary)

4. If unresolved, email us at BahubaliHereOfficial@gmail.com

12. Contact Us

For any queries related to refunds or returns, reach out to:

Email: BahubaliHereOfficial@gmail.com Phone/WhatsApp: +91-9351909583 Address: Ward No. 9, Jhunjhunu, Rajasthan – 333502, India